RETURNS, EXCHANGES & REFUNDS POLICY
We hope you got the product with good packaging and quality you received from us, if you do need to return anything we offer the following options to you:
We are happy to offer you a refund or an exchange if the product you are returning is in a fully resalable condition i.e. unopened and unused, and the return is made within 15 days. In this case you can either:
Return to Customer Services. OR Return your product to your nearest our store for an exchange or refund. If you decide to return your product to store then you must take your proof of purchase* with you that you received by email when your order was dispatched. No return can be completed in store without it. Any return to store must be done within 15 days, and the product must be returned unused and unopened.
If the product is returned, either to store or to Customer Services, in a condition which is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We will not refund gift wrap charges if your product is unwanted or you have changed your mind. To arrange a return of your unwanted items please contact Customer Service for a free post returns label.
REFUNDS
When returning goods to customer services or in store, refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.
IF DAMAGE IN PRODUCT
We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can return to Customer Services. To return your item to customer services, please make a call or send a mail to customer care even you can return your product to nearest store for exchange or refund, when you return your product you must carry your proof that you received by email when your order was dispatched, Once we receive it we will refund the goods in full. No return can be completed in store without this proof of purchase.
IF YOU HAVE BEEN SENT THE WRONG PRODUCT
We will always do our best to ensure that you receive the product you have ordered. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either:
Call our Customer Services Team on +971 502 258881 to arrange a return, refund or replacement, or email them at support@layangallery.com. Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.
We are unable to process your refund, exchange or replacement until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, unopened and resalable with original packaging, and are securely sent. OR Return your product to your nearest store for an exchange or refund. If you decide to return your product to store then you must take your proof of purchase* with you that you received by email when your order was dispatched. No return can be completed in store without this proof of purchase.
If you require an exchange on an item at store it is advisable to call the store first to check that the item you need is in stock as certain lines are not available in all stores and products may go out of stock at busy times.
Please note: If the product is returned, either to store or to Customer Services, in a condition which is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights.
HOW REFUNDS ARE PAID
When returning goods to customer services or in store, refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.
PROOF OF PURCHASE
All online customers will receive a proof of purchase email when their order has been dispatched. Please use this if you wish to return an item to one of our stores. Stores are unable to process returns without this.